Legal
Data deletion instructions
This page explains how to remove WhatsApp Business Platform connection data from Clayox, and how families, staff, and others can request deletion of personal information.
Effective date: 16 October 2026
Who this is for
Clayox is operated by Igentx Technologies . Meta App Review for the Clayox WhatsApp Business Platform integration (Meta app "Clayox") requires a clear Data Deletion Instructions URL. This page is that URL. It also helps centres, families, and staff understand how deletion works in practice.
TODO (legal entity details): confirm the full registered legal name and postal address for Igentx Technologies and update this page when available.
More detail on processing is in our Privacy policy. This page is not legal advice.
Disconnect WhatsApp (centre administrators)
Each centre connects its own WhatsApp Business account to Clayox. To delete the WhatsApp connection data Clayox stores for your deployment:
- Sign in to your Clayox deployment as an authorised administrator.
- Open Settings and locate the WhatsApp Business connection.
- Disconnect or remove the WhatsApp integration.
Disconnecting deletes the stored access token and WhatsApp account identifiers (such as WABA ID and phone number ID) from that Clayox deployment. Message history already stored as part of centre operations may remain subject to the centre's retention choices until separately deleted under the centre's instructions.
You may also manage or remove the app connection from Meta Business settings for your Facebook / Meta Business assets, according to Meta's own controls.
Families and staff
For personal information held in a centre's Clayox deployment (child records, parent contacts, staff accounts, attendance, billing, and messages), the centre is the data controller. Request deletion from your centre first (for example the centre administrator or the contact named in the centre's privacy notice).
Igentx Technologies / Clayox acts as processor / service provider and will assist the centre with deletion requests where our role requires it.
Email us directly
Anyone may request help with deletion by emailing hello@clayox.com. Please include:
- your name and a contact email or phone number
- the centre name or Clayox subdomain, if known
- whether your request relates to WhatsApp connection data, a product user account, a website enquiry, or something else
We aim to respond within 30 days. We may need to verify your identity and, for product data, confirm the request with the relevant centre.
Website enquiries (clayox.com)
To request deletion of personal information you submitted via the clayox.com contact form or email, write to hello@clayox.com with the subject "Data deletion request" and enough detail for us to locate your enquiry.
What we may retain
After fulfilling a deletion request, we may retain limited information where required or permitted by law, including for:
- legal, tax, or accounting obligations
- dispute resolution or enforcement of agreements
- security, fraud prevention, and abuse detection
- backup systems for a limited period until overwritten
Retained data is limited to what is necessary for those purposes and is not used for unrelated marketing.