Terms of service

Agreement

These Terms of service ("Terms") are an agreement between you and Igentx Technologies ("we", "us", "our") regarding clayox.com and the Clayox childcare management software ("Clayox", "the service", or "the app").

TODO (legal entity details): confirm the full registered legal name and postal address for Igentx Technologies and update these Terms when available.

By accessing clayox.com or using Clayox under a centre subscription, you agree to these Terms. If you accept on behalf of a centre or other organisation, you confirm you have authority to bind that organisation. Our Privacy policy explains how we handle personal information. These Terms are not legal advice.

The Clayox service

Clayox is software for early childhood education centres. Each subscribing centre typically receives a dedicated single-tenant deployment (for example on a centre-name.clayox.com subdomain) to manage admissions, attendance, daily care updates, messaging, billing, and related operations. Feature availability is described on clayox.com and in your subscription arrangement. We may update the product over time.

clayox.com is a marketing and information site. Submitting a contact or demo enquiry does not create a paid subscription by itself.

Subscription and fees

Paid use of Clayox is provided under a centre subscription. Published list pricing is US$1 per student per month, sized to children currently enrolled, as described on our Pricing page. Other commercial terms (billing cycle, taxes, included website hosting, optional add-ons, or custom quotes) are as stated in your order form, invoice, or written agreement with us. We do not invent additional commercial terms in these Terms beyond what is published on the Pricing page or agreed with you in writing.

You must keep account and billing information accurate and pay fees when due. Failure to pay may result in suspension or termination of access to the deployment.

Centre responsibilities

If you are a subscribing centre (or act for one), you agree to:

• use Clayox only for lawful early childhood centre operations and in compliance with applicable law in your market
• determine and document an appropriate lawful basis for processing personal data of children, parents/guardians, and staff
• provide required privacy notices and obtain any consents needed from families and staff before collecting or using their data in Clayox
• keep data you enter accurate and up to date, and promptly correct errors you become aware of
• manage user accounts, roles, and access for your staff and families responsibly
• ensure that messages and notices you send through Clayox (including via WhatsApp or email) are authorised and appropriate

For product data in your deployment, you are the data controller (or equivalent). We act as processor / service provider, as described in the Privacy policy.

Acceptable use

You must not:

• use Clayox or clayox.com for unlawful, harmful, or deceptive purposes
• attempt to gain unauthorised access to any deployment, account, or system
• interfere with or disrupt the service, security, or other customers
• reverse engineer, scrape, or misuse the service except as allowed by law
• upload malware or content you do not have rights to use
• send spam, unsolicited marketing, or messages that violate Meta WhatsApp Business or Commerce policies when using WhatsApp
• misrepresent your identity or your relationship to a centre or family

We may suspend or terminate access for material breaches of these Terms or to protect the service, users, or third parties.

Third-party integrations

Clayox may allow you to connect third-party services you choose to enable, such as Meta / WhatsApp Business Platform, online payment gateways, or accounting providers. Those connections use accounts and credentials you control with the third party.

• Your use of each third-party service is governed by that provider's terms and privacy policy, not by Clayox alone.
• You are responsible for fees the third party charges (for example Meta WhatsApp per-message charges, payment gateway fees, or accounting software subscription fees).
• We are not responsible for outages, policy changes, account suspensions, or data handling by third-party providers outside our reasonable control.
• You may disconnect an integration at any time in Clayox Settings where the product supports it.

WhatsApp messaging

If you connect your own WhatsApp Business account to Clayox via Meta Embedded Signup, you agree that:

• you own or are authorised to use the WhatsApp Business assets you connect
• you will obtain any required opt-in or consent from message recipients before messaging them on WhatsApp, and honour opt-outs
• you will comply with Meta's WhatsApp Business and Commerce policies, template rules, and applicable messaging laws
• Clayox sends template or utility messages (such as fees, attendance, and announcements) on your instructions using recipient numbers you hold in Clayox
• Meta processes message delivery under Meta's terms; Clayox stores connection identifiers and an encrypted access token as described in the Privacy policy

Online payments

Where online payment gateways are available (or become available) in Clayox, parents typically pay on the gateway's hosted page. Clayox is not the merchant of record for those parent payments. Your centre contracts directly with the payment gateway. Clayox does not store card numbers. Gateway availability may vary by market and may be labelled as planned until live for your deployment.

Data ownership and export on termination

As between you and us, your centre retains ownership of the business and family data you enter into your Clayox deployment. We process that data to provide the service. On termination or expiry of your subscription, you may request an export of your data in a reasonable format, subject to technical feasibility and any outstanding fees. We may delete or decommission the deployment after a wind-down period consistent with your agreement and our Data deletion instructions. We may retain limited records where required by law or for legitimate accounting, security, or dispute purposes.

Availability and support

We aim to keep Clayox available and to provide reasonable support via hello@clayox.com and channels we designate. We do not guarantee uninterrupted or error-free service. Planned maintenance, third-party outages, force majeure, and issues outside our reasonable control may affect availability. Security and deployment practices are summarised on Security & data.

Liability limits

To the fullest extent permitted by law, Clayox and Igentx Technologies are provided on an "as is" and "as available" basis. We disclaim warranties not expressly stated in a written agreement with you, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of Clayox or clayox.com. Our aggregate liability arising out of or relating to these Terms or the service is limited to the fees you paid us for Clayox in the twelve (12) months before the claim, except where liability cannot be limited by law (including for death or personal injury caused by negligence, or fraud).

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Governing law

TODO (governing law): confirm the governing law and dispute resolution forum for these Terms (aligned with the registered entity and commercial agreements) and update this section. Until then, mandatory consumer or local laws that cannot be waived still apply where they apply to you by force of law.

Changes to these Terms

We may update these Terms from time to time. The effective date at the top of the page shows when they were last revised. Material changes will be posted on this page. Continued use of the service after the effective date constitutes acceptance of the updated Terms, except where your written subscription agreement requires a different change process.

Contact us

Questions about these Terms: hello@clayox.com

Privacy: Privacy policy

Data deletion: Data deletion instructions

Security: Security & data